Customer Help

How can we help?


General Questions

Do you do eye tests?

No. As a qualified Dispensing Optician and Eyewear Stylist I handle all aspects of frames and lenses. Simply bring a copy of your current prescription with you.

Choosing new glasses should be as a fun as looking for a new coat, a bag or an outfit. It should always result in you wearing a pair you love. A hurried experience following an eye test just doesn't get that result. So I focus on the bit I do best, the styling.

Can I just pop in to browse?

Of course you can call in to browse. Appointments are strongly advised however. As a one-woman business I may not be free to help you. There is also only a small selection of current stock on display, so you may not find what works for you.

An appointment ensures you get dedicated time to try, discuss and decide with zero interruption and my undivided expert attention. There is ZERO pressure to buy at an appointment, it's there to make sure you get to see all the options that will work best for you.

Do you stock designer brands?

I source independently designed eyewear from around the world, but do not stock brands that you'll find on the high street.

Mass produced 'designer' collections usually don't have the same finish, unique design features or quality that I look for here at Eyestyle Studio. I want you to love your glasses for years and re-lens them when needed. For this to happen they need to truly be a reflection of you, not one of a generic bunch that you'll quickly tire of.


How can I add prescription lenses to my order?

Prescription lenses are only available with frame orders placed following a Styling Session. Your Styling Session with a qualified Dispensing Optician allows us to make expert lens recommendations, discuss accurate measurements and ensure the correct fit of your glasses. These three factors are absolutely essential if you are to own glasses that not only look great, but feel great and allow you to see great too! Book your In-person or Online Styling Appointment here.

Can I just purchase frames?

Of course! If you'd like to get your funky frames from us and then take them to your local optician to glaze with prescription lenses that's perfectly ok.

How long do my glasses take to make?

If you've had a Styling Appointment and chosen your frame, lenses take 10-14 days. Rebecca will advise if this will be any different, and of course if you're in a hurry you can request a quicker turnaround!

Bespoke frames can take up to 8 weeks, or sometimes more if it's really one-of-a-kind. So this type of purchase needs to be done well ahead of any special event.

Shipping and Returns

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that I've received your order. Orders will be dispatched within 2 working days with a recorded service. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, but currently not on a wider scale so please contact me directly for bespoke quote. Eyestyle Studio bears no responsibility for any taxes or charges applied at the country shipped to.

What happens if I'd like to return my online order?

If you've had an Online Styling Appointment and selected frames with lenses this way please contact Rebecca directly to discuss next steps within 14 days of item receipt.

For frame only purchases via the website please inform me via email within 14 days of receipt that you wish to return the item. To be eligible for a return, your item must be unused, in original condition without personalisation (such as prescription lenses, adjustments etc.). It must also be in the original packaging with all accessories. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 working days. Please be aware that returns may take up to seven working days to be processed.

Please return via a tracked postal service as Eyestyle Studio cannot be held responsible for items missing in the post.

Get in touch

Have questions about your order, or a general enquiry?